Privacy Policy

Last updated: 30 March 2026

Fengify operates this shop and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Fengify is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and disclose your personal data when you visit, use or make a purchase or other transaction via the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Use and this privacy policy, this privacy policy shall take precedence with regard to the collection, processing and disclosure of your personal data.

Please read this privacy policy carefully. By using or accessing any of the services, you confirm that you have read this privacy policy and understand how your data is collected, used and disclosed as described in this privacy policy.

Personal data that we collect or process

When we use the term ‘personal data’, we mean information that identifies you or can reasonably be linked to you or any other individual. Personal data does not include information that is collected anonymously or that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you interact with the services, where you live, and to the extent permitted or required by applicable law:

• Contact details, including name, address, billing address, delivery address, telephone number and email address.
• Financial information, including credit card numbers, debit card numbers and financial account numbers, debit card details, financial account details, transaction details, payment method details, payment confirmations and other payment details.
• Account details, including username, password, security questions, preferences and settings.
• Transaction information, including the items you view, add to your basket, add to your wish list or purchase, return, exchange or cancel, as well as your previous transactions.
• Communication with us, including the information you provide when communicating with us, for example when you submit a customer support enquiry.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about your interaction with the services, such as how and when you interact with or navigate the services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the services, communicate with us or otherwise provide us with your personal data;
• Automatically via our services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• From our service providers, including when we engage them to facilitate certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which of our services you use, we may use personal data for the following purposes:

• To provide, customise and improve our services. We use your personal data to provide our services, including to fulfil our contract with you, process your payments, fulfil your orders, remember your preferences and the items you are interested in, send you messages relating to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange delivery, facilitate returns and exchanges, enable you to post reviews, and to create a personalised shopping experience for you, for example by recommending products related to your purchases. This may include using your personal data to better tailor and improve our services.
• Marketing and advertising We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional messages by email, text message or post, and to show you online adverts for products or services on the Services or other websites, based, amongst other things, on items you have previously purchased or added to your basket, as well as other activity on the Services.
• Security and fraud prevention. We use your personal data to verify your account, to provide a secure payment and shopping experience, to detect, investigate or take action against any fraudulent, illegal, unsafe or harmful activity, to protect public safety and to secure our services. If you choose to use the services and register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other access details with anyone else.
• Communication with you. We use your personal data to provide you with customer support, answer your queries, deliver effective services and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable legislation or to respond to valid legal proceedings, including requests from law enforcement agencies or government bodies, to investigate or participate in civil proceedings, potential or actual legal disputes or other adversarial legal proceedings, and to enforce or investigate potential breaches of our terms and conditions or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include, amongst others:

• To Shopify, suppliers and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, distribution and shipping).
• To business and marketing partners to provide marketing services and display adverts to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across various retailers and websites. Our business and marketing partners will use your data in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we do not share information about you to show you targeted adverts and marketing based on your online activity with various retailers and websites.
• When you ask us to, or otherwise consent to us disclosing certain information to third parties, for example to send products to you or through your use of social media widgets or login integrations.
• To our subsidiaries or elsewhere within our group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to summonses, search warrants and similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights and the rights of our users or others.

Connection to Shopify

The services are provided by Shopify, which collects and processes personal data relating to your access to and use of the services for the purpose of providing and improving the services for you. Information that you provide to the services will be transferred to and shared with Shopify and third parties, who may be located in countries other than the one in which you reside, for the purpose of providing and improving the services for you. Furthermore, to protect, develop and improve our business, we use certain advanced features from Shopify that contain data and information obtained from your interactions with our shop, other merchants and Shopify. In order to provide these enhanced features, Shopify may use personal data collected regarding your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, please visit Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal data here. Link to Shopify’s privacy portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as any other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on them. Information that you provide in public or semi-public areas, including information that you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of these third-party platforms, without any restrictions on the use of this information by us or by third parties. Our inclusion of such links does not in itself constitute any endorsement of the content on such platforms or of their owners or operators, except as stated within the Services.

Children’s tasks

The Services are not intended for use by children, and we do not knowingly collect any personal data relating to children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request that this data be deleted. As of the date this privacy policy comes into effect, we are not aware that we ‘share’ or ‘sell’ (as defined by applicable law) personal data relating to individuals under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee ‘perfect security’. Furthermore, information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to send sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and options

Depending on where you live, you may have some or all of the rights set out below in relation to your personal data. However, these rights are not absolute; they may apply only in certain circumstances, and in some cases we may refuse your request in accordance with the law.

• Right of access/information. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request that we erase any personal data we hold about you.
• Right to rectification. You may have the right to request that we correct any inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.
• Manage your communication settings. We may send you promotional emails, and you can choose to stop receiving these at any time by using the unsubscribe option included in the emails we send you. If you choose to unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

You can exercise all these rights where indicated within the services or by contacting us using the contact details below. For more information on how Shopify uses your personal data and what rights you have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, in accordance with applicable legislation. In accordance with applicable laws, you may appoint an authorised representative who can request to exercise your rights on your behalf. Before we accept such a request from a representative, we will require the representative to provide evidence that you have authorised them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal against our decision by contacting us using the contact details below or by lodging a complaint with your local data protection authority. For EEA countries, you can find a list of the relevant data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will use recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, where applicable, unless the data transfer is to a country that has been determined to offer an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on this website, update the ‘Last updated’ date and notify you in accordance with applicable legislation.

Kontakt

If you have any questions about our data protection practices or this privacy policy, or if you wish to exercise any of your rights, please call or email us at minruiluo@outlook.com.