Contact Us

Do you have any questions, suggestions or need further information?
Has your question not been answered on any of our information pages, or is something unclear? Please send an email to  service@fengify.com  . Please include your name, telephone number and the town or city where you live. Please attach photos of the product when requesting customer service. 

If you haven’t received an order confirmation by email,
please check your spam folder first. 

Customer Service – Opening hours:
Monday to Friday 9.00 am to 5.00 pm
Saturday 10.00 am to 6.00 pm
Closed on Sundays.

Frequently Asked Questions:
Q: How long will it take to receive my parcel?
A: Please note that, on average, it takes us 3 to 7 days to process your order before it is dispatched. Rest assured that we’ll do everything we can to get your order to you as quickly as possible! Once your order has been dispatched, the estimated delivery time is between 14 and 30 days, depending on the country or region. Please be aware of public holidays, which may affect delivery times.
Q: What is the company’s returns policy?
A: Once we have received your return and inspected the condition of your item, we will process your return or exchange. We require at least 14 days from receipt of the goods to process the return or exchange. 
Q: How can I contact you regarding my order?
A: You can contact us by email at   service@fengify.com   or by using the form on this page.